200 Series Alarm Messages

The system inventory and maintenance service reports system changes with different degrees of severity. Use the reported alarms to monitor the overall health of the system.

Alarm messages are numerically coded by the type of alarm.

For more information, see Fault Management Overview.

In the alarm description tables, the severity of the alarms is represented by one or more letters, as follows:

  • C: Critical

    Indicates that a platform service affecting condition has occurred and immediate corrective action is required. (A mandatory platform service has become totally out of service and its capability must be restored.)

  • M: Major

    Indicates that a platform service affecting condition has developed and urgent corrective action is required. (A mandatory platform service has developed a severe degradation and its full capability must be restored.)

    • or -

    An optional platform service has become totally out of service and its capability should be restored.

  • m: Minor

    Indicates that a platform non-service affecting fault condition has developed and corrective action should be taken in order to prevent a more serious fault. (The fault condition is not currently impacting / degrading the capability of the platform service.)

  • W: Warning

    Indicates the detection of a potential or impending service affecting fault. Action should be taken to further diagnose and correct the problem in order to prevent it from becoming a more serious service affecting fault

A slash-separated list of letters is used when the alarm can be triggered with one of several severity levels.

An asterisk (*) indicates the management-affecting severity, if any. A management-affecting alarm is one that cannot be ignored at the indicated severity level or higher by using relaxed alarm rules during an orchestrated patch or upgrade operation.

Note

Degrade Affecting Severity: Critical indicates a node will be degraded if the alarm reaches a Critical level.

Alarm ID: 200.001

<hostname> was administratively locked to take it out-of-service.

Entity Instance

host=<hostname>

Degrade Affecting Severity:

None

Severity:

W*

Proposed Repair Action

Administratively unlock Host to bring it back in-service.

Alarm ID: 200.004

<hostname> experienced a service-affecting failure.

Host is being auto recovered by Reboot.

Entity Instance

host=<hostname>

Degrade Affecting Severity:

None

Severity:

C*

Proposed Repair Action

If auto-recovery is consistently unable to recover host to the unlocked-enabled state contact next level of support or lock and replace failing host.

Alarm ID: 200.005

Degrade:

<hostname> is experiencing an intermittent ‘Management Network’ communication failures that have exceeded its lower alarming threshold.

Failure:

<hostname> is experiencing a persistent Critical ‘Management Network’ communication failure.

Entity Instance

host=<hostname>

Degrade Affecting Severity:

None

Severity:

M* (Degrade) or C* (Failure)

Proposed Repair Action

Check ‘Management Network’ connectivity and support for multicast messaging. If problem consistently occurs after that and Host is reset, then contact next level of support or lock and replace failing host.

Alarm ID: 200.006

Main Process Monitor Daemon Failure (Major)

<hostname> ‘Process Monitor’ (pmond) process is not running or functioning properly. The system is trying to recover this process.

Monitored Process Failure (Critical/Major/Minor)

Critical: <hostname> Critical ‘<processname>’ process has failed and could not be auto-recovered gracefully. Auto-recovery progression by host reboot is required and in progress.

Major: <hostname> is degraded due to the failure of its ‘<processname>’ process. Auto recovery of this Major process is in progress.

Minor:

<hostname> ‘<processname>’ process has failed. Auto recovery of this Minor process is in progress.

<hostname> ‘<processname>’ process has failed. Manual recovery is required.

tp4l/phc2sys process failure. Manual recovery is required.

Entity Instance

host=<hostname>.process=<processname>

Degrade Affecting Severity:

Major

Severity:

C/M/m*

Proposed Repair Action

If this alarm does not automatically clear after some time and continues to be asserted after Host is locked and unlocked then contact next level of support for root cause analysis and recovery.

If problem consistently occurs after Host is locked and unlocked then contact next level of support for root cause analysis and recovery.

Alarm ID: 200.007

Critical: (with host degrade):

Host is degraded due to a ‘Critical’ out-of-tolerance reading from the ‘<sensorname>’ sensor

Major: (with host degrade)

Host is degraded due to a ‘Major’ out-of-tolerance reading from the ‘<sensorname>’ sensor

Minor:

Host is reporting a ‘Minor’ out-of-tolerance reading from the ‘<sensorname>’ sensor

Entity Instance

host=<hostname>.sensor=<sensorname>

Degrade Affecting Severity:

Critical

Severity:

C/M/m

Proposed Repair Action

If problem consistently occurs after Host is power cycled and or reset, contact next level of support or lock and replace failing host.

Alarm ID: 200.009

Degrade:

<hostname> is experiencing an intermittent ‘Cluster-host Network’ communication failures that have exceeded its lower alarming threshold.

Failure:

<hostname> is experiencing a persistent Critical ‘Cluster-host Network’ communication failure.

Entity Instance

host=<hostname>

Degrade Affecting Severity:

None

Severity:

M* (Degrade) or C* (Critical)

Proposed Repair Action

Check ‘Cluster-host Network’ connectivity and support for multicast messaging. If problem consistently occurs after that and Host is reset, then contact next level of support or lock and replace failing host.

Alarm ID: 200.010

<hostname> access to board management module has failed.

Entity Instance

host=<hostname>

Degrade Affecting Severity:

None

Severity:

W

Proposed Repair Action

Check Host’s board management configuration and connectivity.

Alarm ID: 200.011

<hostname> experienced a configuration failure during initialization. Host is being re-configured by Reboot.

Entity Instance

host=<hostname>

Degrade Affecting Severity:

None

Severity:

C*

Proposed Repair Action

If auto-recovery is consistently unable to recover host to the unlocked-enabled state contact next level of support or lock and replace failing host.

Alarm ID: 200.012

<hostname> controller function has in-service failure while compute services remain healthy.

Entity Instance

host=<hostname>

Degrade Affecting Severity:

Major

Severity:

C*

Proposed Repair Action

Lock and then Unlock host to recover. Avoid using ‘Force Lock’ action as that will impact compute services running on this host. If lock action fails then contact next level of support to investigate and recover.

Alarm ID: 200.013

<hostname> compute service of the only available controller is not operational. Auto-recovery is disabled. Degrading host instead.

Entity Instance

host=<hostname>

Degrade Affecting Severity:

Major

Severity:

M*

Proposed Repair Action

Enable second controller and Switch Activity (Swact) over to it as soon as possible. Then Lock and Unlock host to recover its local compute service.

Alarm ID: 200.014

The Hardware Monitor was unable to load, configure and monitor one or more hardware sensors.

Entity Instance

host=<hostname>

Degrade Affecting Severity:

None

Severity:

m

Proposed Repair Action

Check Board Management Controller provisioning. Try reprovisioning the BMC. If problem persists try power cycling the host and then the entire server including the BMC power. If problem persists then contact next level of support.

Alarm ID: 200.015

Unable to read one or more sensor groups from this host’s board management controller.

Entity Instance

host=<hostname>

Degrade Affecting Severity:

None

Severity:

M

Proposed Repair Action

Check board management connectivity and try rebooting the board management controller. If problem persists contact next level of support or lock and replace failing host.

Alarm ID: 210.001

System Backup in progress.

Entity Instance

host=controller

Degrade Affecting Severity:

None

Severity:

m*

Proposed Repair Action

No action required.

Alarm ID: 250.001

<hostname> Configuration is out-of-date.

Entity Instance

host=<hostname>

Degrade Affecting Severity:

None

Severity:

M*

Proposed Repair Action

Administratively lock and unlock <hostname> to update config.

Alarm ID: 250.003

Kubernetes certificates rotation failed on host <hostname>[, reason = <reason_text>].

Entity Instance

host=<hostname>

Degrade Affecting Severity:

None

Severity:

M/w

Proposed Repair Action

Lock and unlock the host to update services with new certificates (Manually renew kubernetes certificates first if renewal failed).

Alarm ID: 270.001

Host <host_name> compute services failure[, reason = <reason_text>]

Entity Instance

host=<host_name>.services=compute

Degrade Affecting Severity:

None

Severity:

C*

Proposed Repair Action

Wait for host services recovery to complete; if problem persists contact next level of support.

Alarm ID: 280.001

<subcloud> is offline.

Entity Instance

subcloud=<subcloud>

Degrade Affecting Severity:

None

Severity:

C*

Proposed Repair Action

Wait for subcloud to become online; if problem persists contact next level of support.

Alarm ID: 280.002

<subcloud><resource> sync status is out-of-sync.

Entity Instance

[subcloud=<subcloud>.resource=<compute> | <network> | <platform> | <volumev2>]

Degrade Affecting Severity:

None

Severity:

M*

Proposed Repair Action

If problem persists contact next level of support.